Postcards

This is my grandad, Albert (not that I’m allowed to call him that you understand so keep it quiet), he’s 92 years young and lives with my gran in the terrace I grew up in, next door to my parents. He was born in Torquay, the town in which he still lives, and had little reason or opportunity to leave until the Second World War. My great grandmother was a teacher and she obviously instilled a love of learning, books and writing in my grandad which he has went on to develop despite leaving school at such a young age, 12. He started work as a Messenger Boy for the Post Office, cycling miles each day delivering telegrams. He gradually progressed through the ranks of the Post Office and retired from his role as Head Postmaster of Torquay GPO when I was at secondary school with the only break from his Post Office career when he served in the Army.

The war represented the first time my grandad spent any amount of time out of Devon. He talks fondly of the time spent training and based in a village near Pontypridd (and the kindness of the farmers wives around the village who all donated eggs for the wedding cake made in Wales and brought home for my Gran and Grandad’s wedding). He went on to serve in France and Norway (as well as other places I’ve forgotten) but spent most of his time fighting the Japanese Army in Burma (definitely another blog post needed there).

Grandad met many people during his time in the Army and kept in touch with lots of them for years to come. Part of this legacy is a postcard collection that includes a few exotic offerings from distant shores. As a child I’d spend hours looking through my grandad’s postcard collection; I’d sort them by picture, by postmark, by country, pick out all the ones with churches/modes of transport/beaches. Hours of fun.

I share my grandad’s love of postcards. Few things are as pleasing to me than a postcard dropping through the letter box. I think part of the reason I appreciate receiving a postcard is because I truly understand what a labour of love it can be to find a decent card, bother to write it, purchase stamps (so many nuances about where to buy stamps) and find a postbox. I have far too many memories of dragging myself around foreign streets (and if I’m honest airports) desperately searching for a postbox…you see taking a postcard home just never counts; it has to be sent and franked for full effect

My grandad has bequeathed me his postcard collection but I’m hoping I wont get it for a few years yet. For now I’m off on my holidays (fingers crossed – in the morning) and hope to add a card from Toronto, Montreal, New York and Niagara to his collection…sent him one from the Tate Modern yesterday although I doubt it will trump this one – his favourite London one in a while!

Happys

You guys have been awesome since the weekend when I was meant to get away to conference and then on holiday. Again I’ve been blown away by the support, friendship and morale shared with me via my friends over on twitter. So instead of moaning I wanted to show you something that is making me very happy this evening:

That is all – due out on Thursday at 8am, please keep all your bits crossed Thanks.

Exploring London

I’m officially on holiday and am heading into London town to see what or who I can find to entertain myself!

Am feeling much calmer than yesterday and far less angsty about the possibility that I’ll not get away on holiday; I’ve always believed that it is how you deal with situations in life that defines you, not the situations themselves…so as my bootneck mate advised me yesterday I’m “sucking it up”!!

I’ve put on one of my favourite Howies t-shirts and am going out to explore and have every intention of having a great couple days in London town. Suggestions of places to visit so far include Houses of Parliament, Tate, London Eye and Covent Garden.

Please leave a comment with anywhere you think is worth a look – and go on, be generous, I know you wouldn’t normally share your favourite haunts with the masses in case they become too popular and you can’t enjoy them any more – but just this once, please

Photo by Dimitry B

Design personas

For a while now I’ve been following a few people on twitter who have one or two feet in the design camp (or at least I think they do). I’m thinking of @fergusbisset @rufflemuffin @redjotter @segelstrom and @niccombe for starters. I’m quite strict with myself on twitter and am determined to keep my following count to under 200 so as tempted as I am to follow more like @designthinkers @choosenick @wenovski @thinkpublic @sidekickstudios to name a few, I’m trying to keep my distance! Part of the reason for keeping a distance is that I figure all the good stuff tends to get retweeted these days and I think the danger of following too many people is that I’d risk losing my objectivity.

I have been particularly drawn to a lot of talk around service design and some of the applications of it. Whilst genuinely seeing the potential for a lot of the methods that service designers seem to talk of, I’m also intrigued in the overlap to good old fashioned social science research methods.

One of the methods that I was particularly drawn to was the idea of using personas (disclaimer: I’m not sure if these are a service design method, or some other sort of design method, or not really a method at all). From my uneducated design stand point they sounded like a great idea; I thought they’d be similar to case studies or vignettes that we use in social work and I have used in the past in education settings. Except when I first started looking at a few personas in papers that people had sent around, or in following discussions on blogs and project pages etc, they all looked a little too simplistic. They tended to be talking about people who were uni-dimensional, so for example there might have been one person who had a mobility problem, then another who had a visual impairment or the like but never have I seen a persona where both of those factors are combined.

So, in short, personas were just not real enough for me; people are complex and personas were simple!

Social workers tend to work with people who need lots of support in society and the people that they are involved with on a daily basis tend to be complex beings. So one client might have mobility difficulties, a visual impairment and a mental health problem; another be an elderly person requiring support with getting up and dressed in the morning but also caring for their adult daughter with a learning disbaility; I strongly suspected that people who require the support of social care services would rarely fit what appeared to be a persona model. So its fair to say I was sceptical.

Over drinks the other week I shared this scepticism with @niccombe and @fergusbisset; what followed was a defence of the approach from Ferg, some challenge from Nic and even more uncertainty for me. Fast forward a month or so and I’m stranded in London not able to go away on holiday, you can read more here or here but it’s a sorry tale so you’ll need a hanky ;). Anyway there is a silver lining to this volcano cloud in that today I found myself reading this book:

Within this book there is a whole chapter on personas; it explains the thinking and the theory, the pros and cons, the whats and whys, how to create them and so on. I’m not going to just copy chunks out of the chapter but the most reassuring bit for me was to hear that personas are nearly always created following user research and aren’t just dreamt up out of creative thoughts; that they focus on skills, attitudes, behaviours, aims and goals; and that they are not ‘average’ but rather they are typical, which I think is a really important distinction and much easier for me to imagine the benefit of them. The other point the chapter covered that I was glad to see fronted up was why personas were easier to use than real people (save time, dont start to think like the design team and don’t have idiosyncrasies like colour preferences) – a question I’ve often wondered but never really explored.

So I’ve understood one more thing today, I’ve got loads more questions and will be looking to explore how design can impact on social work further, but for now I’m one step closer to being convinced of the value of personas. If anyone reading this has any examples of design being used in social care I’d love to hear from you, please post a comment here or come talk to me on twitter @georgejulian.

A grounding experience

Photo by Josef.Stuefer

So yesterday, if all had gone according to plan, I’d have flown to Canada for a conference. Right now those that made it (teams from Australia, Canada and Americe) will be getting up and ready for the day, I’ve spent the morning clearing an email backlog and am about to go and find a cafe to sit in and read a report that is with our designers to give them feedback, before turning the work laptop off for two weeks and concentrating on some me time.

Having had my flight cancelled twice already, at the moment I am scheduled on a flight out of London on Thursday morning that would enable my holiday to go ahead with minimal disruption. Although really I’m not overly optimistic that I’ll be going anywhere.

So where does that leave me. Well to be honest I’m a bit lost! I’m usually quite a resilient person but for the last few days I’ve felt the cracks appearing around the edges. Those of you who know me will know that I’ve had a fairly pressured past six months, I’ve been promoted; been trying to keep a very stretched and very short staffed team together; missed out on my holiday last year in a (definitely misguided) decision to try to do what was best for work; been living my life out of a suitcase and trying to function on far too little sleep! So I really, really needed this holiday – my first in 18mths.

The realist in me knows that it looks like the holiday wont happen. Since Saturday I’ve been looked out for by a few close friends who’ve helped to maintain my sanity, to provide me with accommodation, to supply me with company, food and chocolate brownies. I’m amazed at their generosity but am also feeling unsettled about needing to rely too heavily on it. Thank you to @katiekatetweets @fergusbisset and @niccombe.

So what’s to do? At the moment it’s a case of sitting it out and waiting to see whether Thursday’s flight will leave – for me that would be the best case scenario for a number of reasons. Sitting and waiting is really rather hard though, especially when your fate lies in the hands of nature….don’t worry I’m aware that it always does, we’ve just created a society where that truth is well hidden from us most of the time. The other option would be to be proactive and decide to cancel the holiday – this doesn’t even feel like an option I want to consider but it does have the silver lining of at least letting you feel that you are in control. For now at least the first option wins out, I’ll work this afternoon, take tomorrow and Wednesday off to explore London town (anyone who wants to meet up give me a shout) and hope that the situation changes in time for Thursday and I’ve promised myself not to keep checking the NATS website for updates.

I thought I’d share a few things that I’ve realised with you all:

• None of this matters! I was musing yesterday about the bigger impact for other people, remembering when Dad was ill and the panic I felt when his consultant went on holiday in case anything happened to him or he didn’t make it back! (Irrational I know) That said, there will be people whose lives are likely to be changed forever in very real ways as a result of this – I know I’m not one of them
• I am way too hard on myself, I’m constantly trying to be reasonable and keep hold of the fact that none of this matters; but it does matter to me (I know, I know I’m contradicting myself) and getting frustrated and irritated by it is ok in small doses
• Never, EVER work yourself so hard that you reach a point where you need a holiday to maintain your sanity – because there are no guarantees in life. I was challenged this weekend about whether I needed a holiday to run away/avoid something or to seek/find something. I think the reality is both, either way I know I should have slowed down or stopped before this.
• So much in life is affected by how much autonomy or control we have over a situation. The problem is that we don’t *really* have much control over lots of things in life and I think the challenge I face is learning to accept things more as they are and not seeking control.

So some parting words of wisdom from the Desiderata:

With all it’s sham, drudgery and broken dreams, it is still a beautiful world. Be cheerful, strive to be happy.

I’m not sure about happy, but accepting will do me

Best made plans

The best laid schemes o’ mice and men Gang aft a-gley; And leave us naught but grief and pain for promised joy

As I type this I should be relaxing on a train winging its way to London to spend the night with friends before jumping on a tube up to Heathrow and checking in for my flight to Canada. I might even have been enjoying the work of Robbie Burns whose quotation is above

Two years ago the organisation I work for, research in practice for adults, joined forces with our sister organisation, research in practice, to host an international conference looking at the use of evidence in improving social work practice. We were joined by teams from all over the globe, who came to Dartington for a couple of days where some brilliant discussions were held, some contacts were made, resources and ideas shared and friendships formed. Two years on and our friends at PART (Practice and Research Together) together with the Child and Youth Mental Health Information Network in Canada have taken on the mantle and are hosting the next conference.

This conference has literally been two years in the planning – or at least in the thinking. A beautiful lakeside venue has been booked, teams are attending from Australia, Canada, England, Finland, Ireland, Scotland, Sweden and the USA, papers have already been written and a publishing deal negotiated. The conference has a great timetable, including opportunities to start moving on establishing some international projects. I have ten days of holiday tacked onto the end of conference – my first in 18 months. So, altogether exciting times.

….and then a volcano in Iceland decided to start erupting.

At this time it looks like the Finns, Irish, Scottish and most of the English teams will not be making it. I am determined to do my best to get there – and not just because I have a holiday afterwards (although that might be fuelling my determination) but because I know how much hard work goes into organising something like this. The Canadian hosts seem remarkably resilient and accepting of the situation, I’m amazed at their attitude, in awe almost….although there have been several mentions of the size of the wine order and the anticipated benefits of a reduced attendance I guess it’s quite simple really, some things in life are genuinely out of our control, a lesson worth remembering.

Photo by borkur.net

Holiday packing

Photo by kennymatic

Volcano dust permitting next week I will be at conference in Canada before ten days on a very long overdue, and desperately needed, holiday. So I have to take some work gear with me (laptop, couple papers, smartish clothes) and clothes for 10 days holiday; I’m deluding myself (am quite good at this) and taking my running gear; might need a winter coat – need to check the weather report before going and I’m very aware that the holiday bit involves quite a lot of train travel so I don’t want too much luggage.

So I thought I’d let twitter and my blog readers help me out…what one thing do I need to take on holiday with me? What do you always take, or always take too many of, that I should leave behind? What am I most likely to forget?

Oh and if you’re going to be helpful, and I know all you lovely people will want to be what is the one thing/place/experience/food/pub that is unmissable in Toronto, Montreal, New York or Niagara? Help plan the itinerary, you know you want to. Thanks.

Photo by mollypop

Leaders debate

So last night nearly 10million people in the UK settled down to watch the Leaders Debate on ITV. I’d been around my best mates house for dinner and she was more interested in watching DIY SOS than election stuff so I came home to watch it and to be honest I was really glad I did because I found the whole thing irritating beyond belief.

In a nutshell I felt that Nick Clegg did much better than I was expecting, Gordon Brown was also better than I’d imagined he would be and I found David Cameron really disappointing. Annoying arse of the evening award had to go to Alistair Stewart though.

I was all fired up last night and wanted to blog but I’d deliberately left my power lead in work so I only did 3.5hours work and by the time I went to write a post I was out of juice. In the cold light of this evening I’m much more chilled and hopefully more reflective so this might make more sense anyhow.

My general thought this evening is centred around what a missed opportunity it was! I thought the format was alright but no more than alright. I felt that it would have really benefited from some genuine audience interaction; I wanted to hear more from each of the leaders – I’d have rather it covered fewer topics and they’d actually discussed their policies rather than a liberal dosage of politics by anecdote. While I was delighted to hear social care get a mention, I was less pleased to see cancer treatment rolled out as a political issue (and trust me cancer is an issue I care about deeply but not above and beyond all other matters) and couldn’t believe that no-one mentioned dementia. I was also pleased to hear support for school federation but didn’t really learn enough about any of their education policies…agreed entirely with the 17 year old lad who asked the question though, my experience is that the education system is far too focused on targets at a cost of education for education’s sake. Finally I welcomed the acknowledgement and agreement of all the leaders that carers are heroes…now if only they didn’t forget that.

Having said all of that I was really hoping that I’d learn more and actually have a clearer idea of who to vote for as a result, sadly that isn’t the case. I am absolutely no clearer about how I should use my vote….and my vote is worth more than most, 0.330 in Newton Abbot over a national average of 0.253…you can find out more at the Voter Power Index.

The other thing that has been surprising me lately is that normally if I want to learn about something I don’t know much about my twitter stream is a useful source. However since the election was announced there appears to have been a huge increase in people passing views or anecdotes or slagging parties off, but very little constructive comment. I’m truly not interested in what the Prime Minister’s wife’s toes look like, or where Samantha Cameron is visiting, or how many of those living on the edge of society our leading politicians have had a chat with this week, or where they went to school, or indeed what class they are. Neither am I interested in people I usually respect on my twitter stream just slagging other parties off.

I respect people who stand up for what they believe and I have a lot of time for those who are committed to a particular party or viewpoint…however I still don’t know who to vote for and I’ve received very little convincing policy information or ideas from their representatives or from my usual favourite twitter suspects and I’m a bit disappointed really. I’m hoping someone will rise to the challenge and try to convince me why I should use my vote for the party they support…based on some real policy argument; please…someone…anyone…pitch to me why I should vote for your party? Or even why I should vote?

In the meantime, take a butchers at this piccie that @paul_clarke tweeted just after midday yesterday – his predictions for the twitter coverage of the leaders debate that were completely vindicated and sum up all my waffle above far more eloquently

Big thanks to Paul Clarke for letting me copy his piccie.

Now please would someone convince me to vote! Thanks very much.

Tool-wielding wheelchair user

OK, this is a random post…I’m not sure who I’m kidding that most of my posts aren’t random, but this one is particularly random. I’m blogging purely to share this pic that I found searching the creative commons images on flickr. I love it!

Photo by clagnut

The photo was taken at Carbon Bar in Marble Arch, London and the explanation is that the men’s toilets were signified by a spanner and the women’s a rolling pin (nothing like a nice bit of gender stereotyping) and the disabled toilet is unisex – hence the sign.

I think next time I’m up in the smoke I might try and find the Carbon Bar…let me know if you fancy coming along and hooking up for a drink; I’ll even bring my rolling pin!

New excuses

A couple days ago I blogged on the excuses that I tend to hide behind when I’m not in the mood to go for a run. I was delighted at the response this post got, a few comments on here but mostly over on twitter. I have yet to see whether it actually had any real impact and genuinely encouraged anyone else to go out for a run…but I guess time will tell.

So I went for a run on Sunday and prefer to have a rest day in between runs (I love the way I type that like I’m marathon training or something; lets just pretend that I do enough to warrant resting, indulge me for now) which meant I should be running yesterday (Tuesday). Except I didn’t sleep well the night before… and I had to get a train that morning… and I was walking to the station… and you get the picture, see what I’m doing here, they’re creeping back in the excuses! Tuesday night I was staying in London and so I decided to throw my running gear in my case, just in case I was in the mood to head out this morning!

This morning came, I turned the alarm off, snoozed for half an hour, then turned it off again… then eventually gave myself a stiff talking to and realised I was only kidding myself with all my excuses (I’m too tired, I’ve not got time now, I don’t know where I am etc etc etc)… so I am delighted to announce that I did force myself out for a run and better still, I really enjoyed it I was irritated at myself for delaying it earlier and it meant I really could only spend about 25mins outside. I was staying near Marble Arch and had the complete pleasure of running in Hyde Park. It was awesome, there were loads of people around, the horseguard were exercising their horses, there are monuments, a lake and things to look at….really London people, get out into your parks, they’re awesome.

Photo by @Larsnow

So I had an awesome time this morning and was delighted to have bothered; I was so enthused (and a little sweaty) that I even avoided the lift and walked upstairs when I got back to my hotel…all 81 of them!

One thing I do want to share with you all though is my most bemusing moment to date! As I headed out on my run, I was dressed in my gear (admittedly I dont look like  a pro but I have trainers, a sports top and lycra leggings on…not an outfit I’d wear for any other reason I promise), turned the corner by Marble Arch tube and the guy offered me a Metro… urgh purlease, could he not see I was a highly tuned athlete about to embark on a serious exercise session?? Obviously he couldn’t, at first I was insulted but later I realised it was fantastic…for those of you who like the idea of going for a run but are put off by the reality…head to Marble Arch, grab a metro and go sit in the park. Happy days.