Archive
Ticket booking with First Great Western – step two
A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie. Since then I have received lots of tweets and comments from fellow train users, I’ve learnt about the background of the booking system, had it inferred that I’m a simpleton, moron and indeed zombie, and also been promised a new upgrade to the system in April that will make it easier. Check out the comments on the first post for more of the picture.
So imagine my frustration when I went to book a ticket to Gatwick airport for later this month. Strangely trains seemed to run every hour but the FGW site didn’t allow me to book the 10.32 train direct to Gatwick – it would allow me to book two separate journeys – to Reading and then again on from Reading, at higher cost of course, but the 10.32 isn’t given as an option.
So, I trundled over to the trainline site and yes it’s available, if I’m prepared to stump up the booking fee:
Reg, on the FGW twitter account today, replied to let me know that they all use the same booking system so it shouldn’t be any different – which is what I’ve been told before. I’m partly writing this post to share with Reg to provide evidence that there’s a gap between what *should* happen and what does happen. I’ll wait to see if this changes but in the meantime I’ll be taking my zombie arse down to the station to book in person later today and will have to hope the price hasn’t escalated in that time.
There’s nothing like technology making life easier, and more efficient….not.
Compassion in Healthcare at Torbay Hospital
Last month Mum mentioned she’d seen a talk advertised in the library, it was being held at our local hospital and was being given by Sarah Tobin. It was on a Monday evening, a day I worked at home, Mum was curious and thought it might be of interest to me from a work perspective. So we agreed we’d go and I did a quick google to find some info and came across this. The event was the first attempt at a Health Science Cafe event being held at the hospital and most importantly they’d be free parking, a small but important manner. If you were to play a word association game with anyone who has had anything more than casual use of the health service I’m confident it wouldn’t take long before they mentioned parking – finding a space only being half the battle. Anyhow, I digress, this was an early evening event with free parking and Sarah Tobin, what was not to like.
Who is this Sarah I hear you ask? Sarah was one of the many professionals who provided support for my Dad, and all of his family, when he was first diagnosed and through his treatment for bile duct cancer. Specialist nurses are worth their wait in gold, they have intricate knowledge of what you are facing, have always made themselves readily available, always *always* return your phonecall if you have to make one, have the ability to unlock doors and generally give a sense of confidence in a quite daunting experience. I guess you could think of them as nursing sherpas who guide you through it all….we were lucky to have the support of several different ones and they all helped enormously.
Last Monday we arrived at Torbay Hospital, parked up and I checked in on Foursquare and was delighted to see I’d not been to the hospital in nearly six months. Dad died last November and until then I think I had visited at least every four months and in the latter stages of his life far more frequently, with a large number of visits as an emergency admission. The last time I’d been at the hospital was to drop Mum up to deliver thank you tins of chocolates to the staff who had cared for Dad. I still wasn’t really sure what to expect but off we went.
We were greeted by Helen, the Trust librarian who came up with the idea of the Health Science Cafe at Torbay. She had mentioned in the press release linked above that she felt it was important for people to have the chance to visit the hospital site for occasions other than just to meet medical need. One of my take home thoughts from the evening was how good it had been for me to return to the hospital that has played such a significant role in our lives over the last five years, with a positive reason. To drive up without the nagging doubts, the butterflies, the anxiety, the stress. To be honest it felt a little odd, after we’d parked up I had to remind myself that there was nothing to worry about!
The talk was very informal, there were about ten of us there although I think most people were previously associated with the hospital in some formal way. Sarah introduced herself, she now works 0.5 as a specialist nurse and 0.5 in teaching and education. She told us a little of her own personal experience, and indeed what fuels her interest in this area, and about her masters that focused on whether you can teach compassion and her current PhD studies in the same area.
She went on to talk about a number of key approaches adopted within SDHT (South Devon Healthcare Trust) to support work on compassion. These included:
Patient storytelling – this was introduced as a benefit to patients, where they are given the opportunity to share their experience. Their experience is tape recorded, transcribed and then shared with teams in a facilitated discussion designed to identify future improvements.
Observations in care – after a day long training session people are given 2o minutes to observe a ward/healthcare experience. Observers work in pairs, they note down what they see, hear and smell, purely as objective observations with no reasoning or judgement attached to them. They compare and contrast their notes after 20 mins and feed back to the staff members they have observed.
Schwartz rounds – this approach developed in the US at The Schwartz Centre and piloted in the UK by the Kings Fund provide a monthly, one-hour session for hospital staff to discuss difficult emotional and social issues arising from patient care.
Other approaches discussed included the development of a Leadership Programme for nurse leaders and ward managers, the introduction of the Friends and Family test, and Jeremy Hunt’s new requirement that nurses work for a year as healthcare assistants before training. The discussion was wider than just the steps taken to increase compassion, we also discussed the issue of complaints (90% focus on communication in some way), the changing shape of training over the years to include a greater focus on communication skills, the balance of positive to negative feedback (3:1), pride in nursing, how to gather feedback to get a hospital wide picture, the number of patients in hospital and their reasons for being there (80% of the surgery carried out at Torbay is now done as day surgery – this leads to changing methods of patient care, changing demographic of inpatients and so on).
Media Impact Mention was also made of the media and the negative expectations that many people have of hospital care, before experiencing it for themselves or those they care for. Initial analysis of the Friends and Family test feedback at Torbay commonly reports ‘it was loads better than I was expecting’. The local paper had been invited to advertise the Health Science Cafe and run a story on it, they had declined the opportunity. I can’t help but feel bad news sells more newspapers than good! Maybe they’ll get behind the later events, perhaps even send a reporter along to share with a wider audience.
Our discussion of the impact of the media also extended as far as two fly on the wall documentaries currently showing on TV, 24 Hours in A&E filmed at King’s College Hospital now in it’s third series, and Keeping Britain Alive: the NHS in a day filmed across the NHS on Thursday 18 October. I have a real interest in these documentaries, part morbid fascination with something new, part as an example of human behaviour and within that the compassion captured, part also as a reminder of how lucky we are to have a national health service.
While I imagine only certain people are interested in these programmes (best viewing figures for an episode of 24hours in A&E just top 3million people, Eastenders and Coronation Street routinely get double or three times that), that is still a large pool of people who do appear interested in this user generated content. One Born Every Minute, another Channel 4 documentary series now in it’s fourth series is set in an NHS Maternity Ward and clocks viewing figures of almost 5million; it’s not clear what exactly it is that people are interested in but I’d hazard a guess that it is part real-life stories that could as easily feature us and our family members as players that attracts them. Thinking about the three approaches Sarah had discussed one of the common features of them is reflected in this documentary approach, they all give a real-life focus and focus on the experience (of patients or staff) and allow for reflection on that experience as a prompt to identifying learning points, or building resilience, and also in humanising people.
This blog post was designed to share the experience a little more widely, partly because I was left with quite a few ideas and questions I’d like to think of further, so your own thoughts and experiences are very welcome. A lot of my thoughts were about how it’s possible to create a common team/organisation wide focus that focuses on an individual’s experience of compassion; how you define, or develop a shared definition of compassion; how you keep learning and reflections alive and tangible; whether there is enough focus on positive feedback as well as negative; how important and value laden compassion is – perspective being key; whether certain environmental circumstances are likely to reduce, or increase, compassion; and whether greater focus on staff members’s as individual’s could create behaviours among patients that increase their own chance of being treated compassionately (and vice versa)! What do you think?
Ticket booking with First Great Western #feedback
I had a moment this evening, a little one, where my frustration peeked when I went to book my train tickets for next week. I try not to book with The <insert mode of transport>line because they are explicit in their charges of a booking fee and a credit card transaction fee. Of late I’ve tried to book with First Great Western, the train provider on my route. I’m not completely sure that it ever works out any cheaper, my hunch is that they sometimes roll the associated fees into the fare and hope you won’t notice, but I used to give them that because their booking process just felt cleaner than the other service.
Except relatively recently FGW redeveloped their website booking system. I’d been very fortunate until the end of last year to be in a position which afforded me Rachel, an angel sent from heaven, who was employed as my shared PA. It took me a while to become truly dependent on Rach but eventually I gave in to my inner-working class guilt and decided to allow her to organise my life, and she was great at it. No longer did I have to worry about booking train tickets, or finding the best fare (because I’ve got an almost compulsive obsession when it comes to finding cheap travel), this was all looked after for me. Right now I’m cursing that I allowed myself to indulge and develop such dependency, and I’m also cursing First Great Western for their changes. I offer you the background in case it is just me being mardy, and to legitimately allow anyone to call me on being precious if I am the only one with issues!
So what happened I hear you ask….the following screen grabs indicate what happened (don’t worry you don’t need to be able to read them, although if you click and zoom you probably can, they’re just indicative):
1. Nice front page, clear form, pretty pictures – seriously it’s good and even warns me about upcoming work at Reading. So far, so good.
2. Enter details and you’re presented with this screen. The top boxes are possible fares, the bottom boxes train options. Given I specified a time I think two or three train options, four at a push, would suffice – there are only three options within two hours of the time I specified.
At this stage I now know (from talking to awesome Ollie who mans the FGW twitter account) that if I select the fares I’m interested in the fares according to each train will be displayed.
3. Taking Ollie’s advice this is what show’s up.
However, having no Rach in my life, and until this evening no Ollie either, I have simply selected the train I wanted – after all I’m motivated by getting to London in time for work. So let’s start again:
4. Bizarrely on this occasion when I went to book a return it only gave me one window to complete (as though I wanted a single) – I suspect this is a minor bug because I returned to the booking page from within the programme. Anyhow I enter my details having hit refresh to fix that.
5. This is what happens if you pick by train – the only indication of what fare is available is the feint grey line around the box – none of the pink colouring used earlier, and it’s not easy to spot.
6. This was the screen once I’d checked out – this is really just to draw attention to the overlapping frames, minor, but again not the sleek experience I’d hope for.
All of this is intended as feedback for First Great Western because I don’t think it’s possible to make clear in a tweet. At this rate I may just go back to the other provider, depending on whether my feedback is acted upon, a gauntlet thrown down by @JamesMB.
Ollie who was on the @FGW twitter account was awesome, and James was quick to acknowledge how good he is too, so let’s see if the rest of FGW respond with the same customer facing skills. Watch this space, I’ll keep you posted!
Life after Bobby: the first 100 days
It’s 101 days since Dad died today, I’d been thinking about this (non)-anniversary all week and was fully aware of it yesterday but couldn’t bring myself to concentrate long enough to write this post then. I’m confident Dad would appreciate the quirk of it being 101 days anyhow. So I’m going to keep this short (I tried…it didn’t work, sorry) but share some of my reflections on life after Bobby. I did a few posts in the immediate weeks following Dad’s death, one after a month and another after two months, but I’m hoping the passage of time will make this one slightly more considered and reflective.
Missing him
It seems that the normal timescales for grief and grieving suggest that we should all be a little raw still, given how soon it is since Dad died. I’m not claiming I’m out the woods, but mostly I feel like I’m doing ok. The grief is there but it’s almost like a washed pebble, it’s like a lump that’s present around and within me, but it’s by no means raw and jagged. I wonder if part of that is because we had so long to come to terms with Dad’s illness, I’m confident part was due to the amazing support from the Rowcroft Hospice team when he was dying – it was almost like our grieving started when they arrived in with us, and they were phenomenal in that regard.
Don’t get me wrong, I do miss Dad, there are loads of occasions where I’m stopped in my tracks at my sense of missing him. I’ve had an almost visceral response on a handful of occasions, the most recent was when I was strolling around the Vasa Museum and I was thinking how much Dad would like it, it hit me like a ten foot wave, Dad would *have* liked it; past tense. I thought I was alright with that until I turned to remark aloud Dad would have liked this and the words stuck in the back of my throat, hard to form without an extra gulp of air or two.
On the plus side I’ve learnt that it is possible for anyone, even me, to cry Cheryl Cole tears. You know what I mean, simple beautiful diamond tears cascading down a cheek and deftly caught in a tissue, as opposed to the full on, red bloated face, tear avalanche accompanied by full on shoulder shakes that was the hallmark of my grief in the very early days. It’s not so much a learnt behaviour, more a necessity. If you find yourself thinking of someone you’re missing on public transport (I’ve learnt I do a lot of my thinking on trains) the you can’t afford to make a spectacle of yourself!
Moving on
When Dad died I changed my facebook profile pic to one of him holding me as a baby. It was in some way a marker and virtual acknowledgement of the role he’d played in my upbringing, but on a very factual level it also served as an alert. Most of my friends knew Dad had been ill for some time but I hadn’t actually told many he was dying so having a new avatar meant people looked and very soon found out that Dad had died – this cut back on my need to contact people and let them know individually. In addition Dad had an epic beard which was an awesome talking point. Here, take a look it was this photo:
The avatar was also a bit of a comfort for me over the past 100 days. Every time I looked at it I’d smile at Dad’s beard as a starter, but also at the memory of his chest! I spent hours looking at his chest the week that he died, he’d take every opportunity to get his chest out in the sun, famously stringing an extension line into the garden so he could iron in his shorts in the summer (once a matelot always a matelot). One of the advantages of him being at home was that he didn’t have to wear full on PJs as he would have felt obliged to do in hospital, so that chest is scorched in my memory, in a good way.
What has that got to do with moving on. Well this weekend, encouraged by a throw away comment on twitter and a new hair do, I changed my avatar back to a photo of me. I’d been wanting a reason to do it for a wee while, I didn’t want to change it too soon and I was worried that I’d feel like I was erasing Dad in some way or moving on to quickly, but hell it’s what he’d have wanted and my barnet won’t look this good for long, so it’s back to me!
Remembering reality
One of the joys of Dad’s death and dying has been the excuse to reminisce and share stories. There have been lots of words about Dad over the past 100 days and I’ve caught myself occasionally glossing over the bad bits and just focusing on the good, turning Dad into an almost virtual saint! Anyone who knew my Dad would laugh at that, he was all manner of goodness and had a true heart of gold and would give anyone his last penny, but he wasn’t no saint. Catching up with Mum this weekend it felt good to acknowledge as much, to discuss the good but also some of the more irritating or less favourable bits.
The most striking bit for me is the sense of freedom I feel now Dad has died. It’s not that I actually think Dad would have judged me, all he ever asked was for us to be happy, and yet in some way we didn’t often see the world in the same way. We were quite different people and I maybe it’s completely natural for all children to want to please their parents, but it feels a relief to know there is only one left to have to please! I guess this is wrapped up with a growing realisation of how full-on and demanding Dad’s illness was at times over the past five or six years, not to mention how demanding my relationship with work had grown (I quit my job in September, just before Dad’s health seriously declined and was working my notice period when he died).
It certainly feels good to be free of some of those residual pressures, and it similarly feels good to speak freely of them.
Getting back on the social media donkey
When Dad was dying I received a lot of support via social media, it helped me no end to know that people hadn’t forgotten about me, despite my absence. I lurked occasionally, ignored it a lot and really questioned how futile a lot of the interactions were once I returned. It felt like everyone was moaning on and being negative, and the last thing I needed was negativity in my life. I worked hard to stay patient with it, to remember that it’s not all about me, to respond to the virtual invitations and connections offered, and to force myself back into a space that has provided me such support over the past few years.
I keep using the analogy of learning to swim with social media – you can’t really ever understand it, get it, or do it until you jump into the water. You can read, you can watch, you can study, you can question, but until you get in the water you won’t fully experience what it has to offer. When Dad was dying I spent a lot of time at the edge of the virtual pool and it took an immense effort to trust myself to dive back in and commit to it, it would have been easier to just stay close to the edge, or to give it a little time but then walk away, after all a lot of the interaction was so futile.
Yet it’s not, it might look like it is from the edge, but the very real and genuine connections and support I’ve received from a number of different people has reignited the value of social media for me, and I’m back there swimming lengths with the best of them….now if only that would translate to an actual swimming bath 
Future
Finally I wanted to reflect on the future. I’ve been really keen to raise awareness of the fantastic support we received from our local hospice, Rowcroft, and particularly their Hospice at Home service. To that end an extract from one of my blog posts features in their latest newsletter and on their website. I hope that by sharing our experience people will realise what is available to them, will find comfort and hope for what may lay ahead for them, and members of the local community may even dig into their pockets and provide some monetary support.
I’ve also been taking the time after Dad’s death to consider my own future and what it might look like. I’ve created a Pinterest board titled Work Less, Live More that includes my quasi bucket/to-do list. Take a look and let me know if you want to join me on any of the activities and please do feel free to suggest others.
101 days without Dad has sharpened my focus and enabled me to address issues of balance in my life. I’ve not felt as optimistic about life, or as creative or energised for a long time. Life will never be the same, but I have no intention of ‘getting over it’, rather living with his memory and tuning in occasionally to his voice in my ear, encouraging me to stretch myself, take risks and enjoy life to the full. I’m finally learning to Let it Go.
Ten top tips for new bloggers
I tweeted today that it was my three year blogging anniversary and Sarah Carr sent this tweet:
140 characters would not suffice for such a question so this blog post is for Sarah, and anyone else who is interested. I hope you find it useful and I’d welcome your feedback, comments and own suggestions.
1. There are no rules
It’s your blog so you make the rules. There are scores of articles out there about how and what to blog, about what will get the most attention, but I think it’s a very personal choice. Why you blog and who you are aiming your blog at are very personal choices. In the spirit of top tip number one, what follows are suggestions, ideas and thoughts – they’re straw men that I’ve put up hoping people will debate, engage with, pull apart and disagree with. I’m not saying this is how, or why, anyone should blog, I’m just offering a few pointers as a starter for ten. Blogging is a bit like swimming, you won’t really get it until you jump in the pool and give it a go.
2. Ask yourself why
If you are thinking of starting blogging consider why. I’d suggest that the best reason is because you want to and the absolute worse are because you think you should, or someone has told you to, or you’re worried that you’re missing out. In my opinion you are missing out, but that in itself is not reason to start! My blog is a personal mish mash of thoughts, ideas and experiences. I blog about anything that takes my fancy so it is a very mixed bag. That seems to work, a lot of my visitors are one offs, I don’t really have a regular readership although 35 people are subscribed to my blog so someone somewhere must be interested.
3. Blogging should be a pleasure and not a chore
This is one of the biggest mistakes I see people new to blogging make, and I suspect that is why there are so many blogs out there with only two or three posts. Take the pressure off, now, stop viewing it as a task that needs done and consider it as a pleasure. I try to treat my blog as an online repository of what has interested me or intrigued me. It is not something I feel that I *must* do. When I started out I felt obliged to blog regularly, and arguably it’s a good habit to get into, but if i felt I had to blog every week it would remove the pleasure of it for me. Horses for courses so to speak (not a burger reference), if routine and structure works for you then by all means schedule your blogging, but personally I much prefer blogging when I feel like it.
4. Try not to overthink it
An extension of the last point really, and one that is much harder to do than suggest. My preference is for blog posts that offer a view, usually with some sort of base in evidence (or occasionally anecdote). I like it when bloggers cite their sources so I can trace back and get more information if I want it. That said my personal preference is that a blog post isn’t written like an academic paper or a formal report. I want it to be an easy read and so when I’m blogging I try to bear this in mind and I try to keep my own posts suitably light, while providing additional information if I can.
5. Tag
Most people write to be read. Tagging helps with this enormously because it allows search engines to find your content and send people your way.
6. Images and visuals
I always try to include at least one image or visual in each of my posts. Again this is personal preference I’m a visual learner and aesthetics are important to me, so I try to include images where possible. Since I’ve been blogging I find myself engaging with visuals far more, I take more photos and sometimes spot things and go out of my way to capture it because I know it will come in useful to illustrate a blog post at some stage. With the rise of Pinterest and Scoopit and other platforms that curate content with an emphasis on visuals, this need is probably a growing one.
7. The platform is not as important as the content
I don’t know much about this to be honest. I started blogging with WordPress and have found it straight forward and easy to use, so I have stayed with them. I’m not sure that the platform is as important as the content although I suspect people who blog for more professional reasons or to make money from it will have a different view? Hopefully this one will get picked up in the comments.
8. Remember once it’s out there it’s there for an eternity
Possibly an obvious one this one but if you put something on the internet it stays there, even if you delete it. Basic rules, mind your manners, don’t blog anything unless you’re happy for your mum and/or your boss to read it. Think before you hit publish.
9. Engage, engage, engage without over promoting
This is the crux of it for me. I blog so that I can share an experience, thought or idea, but the real value comes from the discussion or engagement with it. So I really *really* welcome comments and links back to my blog. I always try to cross reference and link people to other people’s content and blog posts too. That said, there is nothing worse than someone who is constantly shouting about their new blog posts. It’s a hard balance to hit and one that is important – you want the world to know you’ve blogged, because you want engagement and discussion, but you don’t want to be one of those people who is always self-promoting. Well maybe you do, in which case tip number one – it’s your shout, there are no rules; but if you don’t then maybe tweet your blog post when it’s first available, and then I have a rule of three, I never tweet about the same post more than three times – even if I know I’d appreciate input from people. I just hope that it will come to their attention.
10. Start thinking like a blogger and enjoy it
This is an extension of the point in tip six, in the same way that I wander through life now with an increased awareness of images that would support a blog post, I’m also always subconsciously tuned into look for content that would form the basis of a good post. An article, report, video or tweet that I think would warrant more attention. I have a massive long list of blog posts that I may one day get around to writing because of this, but I really have learnt to live tip three, so I’ll get there eventually and if I don’t the world wont stop turning. The absolute most important thing for me is to enjoy blogging, the connections I make and the discussion it promotes.
So on that note…..I’d love your comments and thoughts.
When time is limited
When someone is told (or they decide) that their time is limited, at somewhere or something, I’ve observed an almost primal attempt to do more, fit more in, go further or faster, squeeze maximum effort into the remaining time; that or an almost instantaneous acceptance that time is limited so there’s not much point trying now, accompanied by an inevitable decline in performance/enjoyment/participation*.
One of my most recent personal examples of this was when I decided to quit my job. I had a three month notice period, within that time there was leave to use up and in the end some compassionate leave, but when I resigned I had anticipated, and seemingly most other people had also anticipated, that I would feel an instantaneous relief, that the pressure would fall off and life would gradually return to a more balanced state over the following three months. As it happened my Dad died during that period as well, so I’m well aware that brings it’s own pressures but I quit some months before that and the work pressure didn’t fall off instantly as I’d naively hoped. I’ve been thinking about this period a lot and it seems to me that at the point I resigned, the pressure started to climb (from a level that was already demanding more than I’d routinely hope to give to work, and had done for some time), before reaching a newer, higher peak and then what would have normally been followed by a decline was replaced by more important matters, for me at least, of my Dad’s death.
The simple fact was as soon as my time was limited not only did I attempt to perform most of the duties I’d already been doing (granted I relinquished a few but my workload did not drop considerably at the point I resigned). I tried to finish others that had sat out of reach for some time, I prepared handover and context notes, I met with people who needed reassurance/confidence in the future, I negotiated, brokered and contributed to new business and new bids. I did all of this while trying to support a staff group who were perhaps unsurprisingly delighted for me personally, but with some reservations of the impact for them, and I also wanted to give my time and attention to an exit interview process to ensure learning was captured for other colleagues/the organisation’s benefit. So the pressure and demands just kept growing.
I think I was unlucky in the timings in some way, that I didn’t get to also experience the gradual winding up process, instead that was replaced by family business. I cleared my office out one weekend shortly after Dad’s funeral and then took some time out for a holiday before Christmas. I’ll do more holiday posts in due course and Christmas probably deserves a post of it’s own. It wasn’t a bad one, and I’m not the world’s biggest Christmas fan at the best of times, but there was definitely a Dad, and Grandad shaped hole left since last year. A subtle, but constant reminder, that life is short and our time is limited.
So what I hear you ask. I’ve been so lucky with the support I’ve received from my friends and family, in real life and on social media. I can’t tell you how supported I’ve felt by the contact, the tweets, DMs, messages, the cups of tea, the promises of cake – the people who have not ran in the other direction but have stayed put and gently encouraged me to (re-)engage with life. My blogging has suffered over the last few weeks, I’ve just not been feeling the love for it, or for twitter; two avenues for my energy that have always felt so positive in the past. I think part of the challenge is that I was brought us along the lines that if you couldn’t say anything positive, you shouldn’t say anything at all….and I’ve not really been feeling the positivity (yet). I’ve also not been seeing too much positivity in my twitterstream, lots of people moaning and complaining about life/politics/each other/new business/old business/health/religion/anything else you can mention.
Overall I guess I’ve been feeling a residual pressure, like I’m on high alert. I’ve discussed with a few people the cumulative effect of stress and pressure, from work and my family situation, and the impact that has on your performance and health over time. I’ve spent quite a bit of energy trying to understand where I’m at, I’ve felt quite directionless, lacking drive or energy for most things. Until yesterday, when I fell upon my latest theory, the one at the top of the page about time being limited and it’s impact on performance (and perhaps preference). If my theory re work is in anyway accurate (and let’s be clear it’s my theory scribbled on the back of an envelope, and isn’t very subjective at all), but indulge me, if we go with it then I wonder whether the last few weeks have been my self trying to re-establish an equilibrium. They’ve been about recovery, and regrouping, and observing and identifying what it is, or where it is, that I wish to put my energies next. Almost to be expected really, so I’ve no idea why it’s so surprising.
There were a few catalysts this weekend to remember that time is limited, and that this is no dress rehearsal. There were three articles/blog posts that stopped me in my tracks:
1) Crossword master Araucaria reveals in puzzle that he is dying of cancer - I don’t even do crosswords, I struggle on easy ones never mind cryptic, but as I sat yesterday reading the comments on this article I couldn’t help but feel that what really matters in life is what you give, and you might never know what that is. I’m sure that the Rev John Graham knew he had a talent, and knew he had a fan base, but I very much doubt that he knew before his announcement the way in which he had touched so many people’s lives and given such pleasure.
2) Back for Good from Helen Fawkes – I’ve followed Helen’s journey with cancer for some time now, this is her third diagnosis and she writes an incredibly humbling blog sharing the news and ends with the following I know how I’m probably going to die and roughly when it’ll happen. It’s weird having a likely expiration date. I really hope my Best Before is at least 2023. But you know it’s not the years in your life that matter; it’s the life in your years. Once I have my affairs in order I’m not going to dwell on the dying, I will soon have a new list and a whole lot more living to do.
3) Sad News – Alice Pyne became an online sensation when she wrote her bucket list when she was diagnosed with terminal cancer and started raising money for charity. Her mum wrote yesterday: Our darling girl, Alice, gained her angel wings today. She passed away peacefully with Simon, Milly and myself by her side. We are devastated and know that our lives will never again be the same, Vicky. 12 January 2013 #nightnightAlice
All of these reminded me that life, and our time, is limited. Why should we wait until we are told we are likely to die to think about how to spend our lives. Why do we get so readily seduced into thinking that life is what we squeeze into weekends or holidays. Number one priority on Alice’s bucket list was to get people to join a bone marrow register, I’m already on it, if you are healthy and wish to join to you can go here and get a spit pack sent to register, simples.
Alice’s second priority was for everyone to have a bucket list. I’m working on it, going to give it some more thought and start compiling. After all, we all have one life, if ever I was aware of that it’s now. I feel like I’ve an opportunity to consider really what I’d like to achieve/see/do and start doing it now. Watch this space….all suggestions very welcome!
* This theory may fall short on a number of occasions, such as when exercising or studying – however once the finish line is in sight, nearly every half marathon/10k runner/undergraduate/teenager I’ve ever seen picks up the pace for the absolute final burst
Brussels – holiday stop one
It’s been a month since I’ve blogged about anything other than Dad, death or dying. So I thought it was time to share some other random experiences and some photos from my holiday.
In terms of context, I finished work shortly after Dad died (a month ago), and the overwhelming feeling was one of exhaustion. This quickly gave way to the realisation that I had a newfound freedom, a lack of responsibility, very few stressors, routines or preoccupations to worry about. We had been hoping for a holiday in October/November but once I’d resigned and knew that Dad’s health was on another decline any plans of travel were shelved. We decided to grab the opportunity of a commitment in Stockholm to build a holiday around and bought interrail tickets the same week as Dad’s funeral, which took place on a Thursday with us leaving the following Wednesday. The next few posts will document some of the highlights so far, but in a nutshell we’ve trained our way around Europe managing to sample the Eurostar, Belgium, German, Danish and Swedish trains. There’s been loads of snow, culture, christmas markets, hostels, adventures, and photos.
First stop was Brussels. I’ve wanted to travel on the Eurostar for years and it was quite exciting and completely seamless. Brussels itself was kind of meh! Don’t get me wrong it had some good bits, the Comic Strip Museum was well worth a look at and the waffle was super, but I wasn’t really feeling it. That could have been nothing to do with Brussels but it sort of added to my stress, didn’t remove it. It felt quite haphazard as a city, which is normally something I quite like, but it felt like it was missing a magical something. I suspect that Brussels would grow on me but it didn’t grab me.
There were a couple of highlights in our 24 hours, one was the restaurant we found out in the district were our hostel was and the other was a parade we stumbled across. The restaurant was really out of keeping with the area, it was a complete lucky discovery courtesy of a 4 square check in <the next time someone asks me what the point of #4sq is I’ll be offering this culinary example>. We’d been for a couple of beers and had been struck by how revolting bars are where people still smoke. One of the bars sold pot noodles as their food offering, the other peanuts – you get the culinary level we’re talking about, then out of nowhere there was this lovely French restaurant Chez Soje. We were the only customers, I don’t think Wednesday night would be their busiest but the food was amazing. If you’re ever in the area then it’s well worth a try.
The next day we went for an amble around Brussels, visiting our first Christmas market of the trip, spotting an impressive Christmas installation in the beautiful square:
Then we had to swing by the peeing man, Mannekin Pis, who was dressed as Santa – a tiny bit surreal:
and it just got a little more random as we walked past what google suggests was the St Nicolas/Sinterklaas parade – which to all intents and purposes looked like a bunch of students having a carnival and drinking in the street, while the police closed the traffic down and ensured they did so safely:
and the main man himself:
Next stop was Cologne so keep your eyes and ears peeled!
Hope springs eternal
Last night I spent a few minutes reflecting on the 2008 American Election and the momentum of hope. In Obama’s 2008 victory speech he offered this:
We’ve been warned against offering the people of this nation false hope. But in the unlikely story that is America, there has never been anything false about hope.
You can read the whole speech here. I’ve been fascinated at the focus on hope and the impact of belief, and self-belief, on this campaign. Times are hard and Obama has been faced with a shed load of cynicism, criticism and complaint, faith has been wobbling, and it was ultimately a very close call.
This year’s victory speech was, in my opinion, even better than the last. The novelty has warn off but the orator was back. Obama’s unwavering faith in America’s people came good:
Tonight, more than 200 years after a former colony won the right to determine its own destiny, the task of perfecting our union moves forward. It moves forward because of you. It moves forward because you reaffirmed the spirit that has triumphed over war and depression, the spirit that has lifted this country from the depths of despair to the great heights of hope, the belief that while each of us will pursue our own individual dreams, we are an American family, and we rise or fall together as one nation and as one people. Tonight, in this election, you, the American people, reminded us that while our road has been hard, while our journey has been long, we have picked ourselves up, we have fought our way back, and we know in our hearts that for the United States of America, the best is yet to come….
Tonight, despite all the hardship we’ve been through, despite all the frustrations of Washington, I’ve never been more hopeful about our future. I have never been more hopeful about America. And I ask you to sustain that hope. I’m not talking about blind optimism, the kind of hope that just ignores the enormity of the tasks ahead or the road blocks that stand in our path. I’m not talking about the wishful idealism that allows us to just sit on the sidelines or shirk from a fight. I have always believed that hope is that stubborn thing inside us that insists, despite all the evidence to the contrary, that something better awaits us so long as we have the courage to keep reaching, to keep working, to keep fighting.
Obama is back, the light is in his eyes, the belief in his heart. That positive belief is contagious and I’ve never been more grateful for some hope. I sat watching that speech with my Mum, family life is difficult at the moment, Dad had no interest when his medicine was accompanied by the news that Obama was victorious at 04.30 today, but for us it was like a shot of energy, of pure optimism and belief.
The best is yet to come. The man with hope in his eyes said so. I’ll buy it.
The momentum of hope
Four years ago today I was in Virginia, USA. I was on holiday in the States on my own, staying with one of my closest friends and her kids. In the days running up to the election the energy, momentum, hope and excitement were palpable. You could feel it, get drawn into it, in fact you could almost smell it; wherever you went, on the subway, wandering the streets, in the museums, on the bus, there was an over-riding sense of optimism and potential in the air.
(cc) Photo by farmgalphotos on flickr
For someone who derives considerable personal motivation from a belief in what is possible, not just the reality one finds oneself in, this was quite some experience.
I knew the election was due to happen when I was on holiday, in fact it had influenced my decision to travel at that time, but I hadn’t expected to get so drawn into it. Which was ridiculous with hindsight, the Obama campaign was so strong, had so many unique elements, was so engaged at a grass routes level, it heavily relied on social media so I was probably more exposed to it than I was anticipating, but it also drew me in because it was so positive. So full of hope.
On election day I went for lunch with my mate and a few of her work colleagues, having grown up not really discussing religion or politics with people you didn’t know well, it was a great lunch chat. There were a mixed group and boy did they get into the conversation. Young children and no babysitters on such a momentous night meant no all nighter down the pub for us but we took up residence on Sarah’s sofa and settled down for an evening viewing the show. And what a show it was.
The day after the election I caught the subway into DC and wandered the streets, soaking up the atmosphere and drinking coffee and chatting with people. What a day, everyone I came into contact with was in a good mood, there was a heady air of optimism, of belief and hope. Like the first day of a new school term, where everyone wants to be there and there’s a strong belief in what great things lie ahead. Strangers were wishing each other good day in the street, coffee shops were buzzing and as a tourist it was a great day, as a complete stranger who was leaving shortly I still felt a part of it. I’d witnessed this historic change and, if I’m honest, I’d got caught up in the gulf stream of hope and optimism.
Fast forward four years and Obama is looking tired. His enthusiasm is muted, no less sincere, but lets just say he’s now more older Statesman than youthful Tigger.
Not that I can talk, I’m feeling tired, bone tired and my belief in hope and optimism (as a personal or professional strategy) has been sorely tested of late. Life seems more monochrome, more challenging, more about survival than hope. I take some comfort from knowing that doing good isn’t easy and finding your path in life is a journey, not a single simple decision; it’s more complicated than simply ticking a box on a ballot sheet.
I read an excellent blog post from @dcurtis that grabbed my attention yesterday, you can read it here, but this struck a chord for me:
…The truth is that, in order to make progress, you need to physically and mentally fight against the momentum of ordinary events. The default state of any new idea is failure. It’s the execution–the fight against inertia–that matters. You have to remember to go against your instinct, to confront the ordinary, and to put up a fight.
As America goes to the polls, I am settling down for my third night at my parent’s house with the Bobby monitor, not knowing what might happen, politically or personally.
The soup of anticipation, anxiety and hope is bubbling and while there are no guarantees of what the next four years hold, I for one am digging deep to recapture the potential that shone so brightly four years ago, to remember and relive the hope that was, to fight against the momentum of ordinary and unearth something special. I hope America does too.
Reaching critical mass? Social media at #NCASC
Last month I attended my fourth National Children and Adult Services Conference #NCASC in Eastbourne. The first time I attended in 2009 was to launch the resources from Safety Matters, an action research Change Project I’d been running at RiPfA focusing on adult safeguarding. We had a session in Harrogate presented by myself and a couple people from the project who worked in one of the local authority members in our network. The session, and resources, were really well received; the feedback was amazing and I left clutching a handful of business cards and a big fat grin of satisfaction! We followed up afterwards by email or phonecall with the contacts we had made. At that time I’d been using Facebook for two years, Twitter for just over one and LinkedIn for a mere six months but I wasn’t confident of the value of any of them for my working life.
Fast forward to NCASC 2010 in Manchester and l can share with you that there were three people tweeting from conference about adult social care, three of us, Vic @cpeanose, Mark @MarkWatsonKM and myself. I suppose there may have been one or two other exhibitors or journalists tweeting, and I think Jasmine @Jasmine_Ali was tweeting about children’s services but I couldn’t confidently name any more. There was no organised hashtag and very little online action, but I left convinced that social media had more to offer our sector. Last year we started to get a momentum building at NCASC 2011 in London; there was a veritable feast of tweeters, policy makers, journalists, exhibitors and at last an (unofficial) hashtag and engagement with people not attending conference. I shared some thoughts on it here:
This was my third time at NCASC and each year I leave exhausted with a lot more to think about (and a head full of more ideas) than when I arrived. I usually meet a few people in person that I’ve not met before, my favourites this year were @jaimeelewis @mroutled and @philblogs and I was also delighted to see far more real life networking inspired by twitter connections. [As an aside I do believe that the #socialcare sector is finally realising the potential of #socmed].
Ever the optimist, despite having my bid for a social media session rejected in 2011, like a dogged determined stubborn one woman show with a belief for something better, I persevered. This year I was successful in my bid to run a social media session at NCASC 2012. The focus was Social media as a tool for citizen and community engagement and three years after starting talking online about the value of social media, and two years since RiPfA had started to use social media to engage people with our work and coproduce content, we had the opportunity to talk to other people about it. I was given the foyer bar area, in a lunchtime slot, up against some brilliant alternative sessions including another RiPfA one led by @gerrynos and @rich_w talking about our joint work on user-led organisations. Let’s just say I wasn’t optimistic about expected attendance.
What happened next really surprised me, people arrived, and more people arrived and more people arrived until there was standing room only:
Even better people participated; I didn’t want a session on social media to involve me talking at people, so it was really rather important that people shared their thoughts and ideas. I was also at that point in conference myself where I thought if anyone else talked at me my head might explode; I’m quite a kinaesthetic learner who heavily relies on the left side of my brain, and there had been lots of words but little else at that point – good words mind, but lots of information broadcast. So I was delighted that the audience participated and also engaged people not in the room through using twitter. My slides are below:
