Social media is not the answer!

Hang on, don’t disappear, I know, I know….the title might not be the biggest crowd puller but bear with me, I have a conversation I’d love to have with you and seeing as I know that most people who read my blog get here via social media I need you to stick around and add … More Social media is not the answer!

The Big School Lottery

This year I’ve been working on keeping a work-life balance so haven’t been working this weekend, instead I’ve been blogging, tweeting, cooking and generally chilling out. Part of that chill out has involved catching up on television that I recorded months ago, including The Big School Lottery, a BBC documentary in three parts about Birmingham Education … More The Big School Lottery

ServDes: value, trust, transparency, ethics and shared expertise

A couple weeks ago I had the absolute pleasure of attending ServDes, the Nordic Conference on Service Design and Service Innovation. Held in beautiful Linköping in the middle of the South of Sweden (Swede’s seem intensely proud of which bit of Sweden they’re from so I thought I better clarify that), the research conference was … More ServDes: value, trust, transparency, ethics and shared expertise