Last night as I was busy enjoying @PizzaCafeNewton and watching the Apprentice Final, I received a phonecall on my landline. The conversation went as follows:
Caller: Hi, it’s Ben (cant remember his proper name) calling from Santander. Just to let you know this call may be recorded for training purposes.
Me: Uh huh
Caller: Can you confirm the first name of your address please
Me: Um, could you tell me what you’re calling about please
Caller: Um, I need you to confirm your address details first, they’re DPA requirements. I’m from Santander.
Me: Sorry Ben, I’m not sure I’m that comfortable confirming my details to you
Caller: Why not, it’s DPA requirements…Data Protection Act
Me: Well, yes, but I’m still not that happy with it. You called me, how do I know who you are (while really thinking I’d rather be enjoying my evening)
Caller: I’m Ben, from Santander
Me: Yes I know you say you are, but I don’t know that. I’m not that comfortable to be honest
Caller: *Long loud huffff* Oh well I can put something in writing if you want
Me: Yes please, that would be great, thanks.
Am I missing something here. I get called at home, by a bank, requesting my details – when I say no, they don’t even offer a number I can call them on (not that I’d particularly trust that either). Not sure whether it’s spam or just shite customer service but I’ll live without knowing what I’m missing for now.