Impersonal correspondence: paras 7-9 #nhssm

I continue, huge respect to anyone with the stamina to keep coming back to this issue, but as the conversation on twitter suggests it needs unpacking. You can read the analysis of paras 1-3 here and paras 4-6 here. Sara’s original letter is here and Katrina Percy’s response here. If you’re sitting comfortably, cuppa, chocolate, … More Impersonal correspondence: paras 7-9 #nhssm

Impersonal correspondence: paras 4-6 #nhssm

This post continues on from Impersonal correspondence: paras 1-3, all the context is there. This post continues to deconstruct the letter, starting at paragraph 4: ‘Like every single organisation and individual in the world, we are not perfect and on a rare number of occasions we get things wrong, sometimes with deeply distressing consequences. On … More Impersonal correspondence: paras 4-6 #nhssm

Impersonal correspondence: paras 1-3 #nhssm

I’ve been involved with the JusticeforLB campaign now for over six months, a number of people who work in communications roles, especially in the NHS, have been in touch in that time to say how useful this campaign has been for their learning, indeed one person described Southern Health’s behaviour as the ugly, of the good, … More Impersonal correspondence: paras 1-3 #nhssm

Fancy a postcard?

About two years ago I read a brilliant article Twitter by Post in which Giles Turnbull had taken twitter offline, replying in real time via the post. During 2012 I attempted to make more of an effort to send postcards, and I’m delighted that a few tweeps have been on the receiving end. I’m hoping … More Fancy a postcard?