I’ve been delighted with the response to a tweet I sent this morning: So far responses have included: @paul_clarke – mobile/screen size adaptation @Ermintrude2 – the reason I went is accessible and obvious. No auto video/audio! @jaxrafferty – Important that a website is credible: whether selling socks, travel or research findings. Oh, & that it is not full of … More What one thing….websites #lazyweb
A couple months ago, back in August, a handful of people (including @martinhowitt @fergusbisset @carlhaggerty @dalekdoctor @gerrynos and @samnixson) met at The White Hart at Dartington Hall for a couple hours of chat and a couple of drinks. At the time the loose connection was some interest (personal or by association) in innovation, hence the #innopints hashtag. We … More Innovators are constantly asking why things aren’t done differently – the return of #innopints
The title of this blog post is a quote from an article in The Economist: Think Different, that asks whether innovation can be learned. It provides a whistle-stop summary, nothing earth shatteringly new, but it does identify five traits, or habits of mind, of disruptive innovators. They are: 1. associating 2. questioning 3. observing 4. networking 5. … More Innovators are constantly asking why things aren’t done differently #innopints
Last night as I was busy enjoying @PizzaCafeNewton and watching the Apprentice Final, I received a phonecall on my landline. The conversation went as follows: Me: Hello Caller: Hi, it’s Ben (cant remember his proper name) calling from Santander. Just to let you know this call may be recorded for training purposes. Me: Uh huh … More Santander customer service #fail
I’ve been playing around with the idea of writing this post for a while, well I guess on and off for about a year! What started as a wish to understand more has, if I’m really honest, progressed into a minor irritation at the lack of clarity and then just before Christmas I had a … More What is service design?
I’m currently sat at Stockholm train station en route to ServDes – a service design and innovation conference taking place this week in Linköping. Tomorrow myself and Ferg are running an unconference session, we’re hoping to talk to people there about what they consider evidence to be and how they use it in their practice. … More Evidence Informed Practice in the Design of Services
“The rate of change in the business world is not going to slow down anytime soon. If anything, competition in most industries will probably speed up over the next few decades. Enterprises everywhere will be presented with even more terrible hazards and wonderful opportunities, driven by the globalization of the economy along with related technological … More Change is a coming
I’m going to start by apologising for what will not be my most reflective, coherent or considered blog post ever! I’ve just had the privilege of spending 24 hours in the company of Directors of Adult Social Care and representatives from some of their management teams. This was at @ripfa‘s Directors Policy Forum – will blog … More Doing things differently….systems and services
Yesterday I had the privilege to hear Charles Leadbetter speak at research in practice‘s annual Directors Forum – an event they hold for leaders of children’s services to hear about evidence and reflect on how they can ensure their services best respond to it. This year their event focused on the design and redesign of … More Who is talking to who in public sector reform?
So the @FutureGov crew in the shape of @carriebish @dominiccampbell and @laurenivory are over in New York for the Personal Democracy Forum #pdf10. Given the recent streamlining of my twitter stream so that I only follow 109 people, and given how many @futuregov fans there are in my twitterstream, and given everyone’s increased tendency to … More Personal Democracy Forum – from afar