ServDes: value, trust, transparency, ethics and shared expertise

A couple weeks ago I had the absolute pleasure of attending ServDes, the Nordic Conference on Service Design and Service Innovation. Held in beautiful Linköping in the middle of the South of Sweden (Swede’s seem intensely proud of which bit of Sweden they’re from so I thought I better clarify that), the research conference was … More ServDes: value, trust, transparency, ethics and shared expertise

Evidence Informed Practice in the Design of Services

I’m currently sat at Stockholm train station en route to ServDes – a service design and innovation conference taking place this week in Linköping. Tomorrow myself and Ferg are running an unconference session, we’re hoping to talk to people there about what they consider evidence to be and how they use it in their practice. … More Evidence Informed Practice in the Design of Services