Quiet inspiration and the unspoken leaders amongst us #ff

Earlier this week I had a brief conversation on twitter with @crouchendtiger7 and @GilesCharnaud in response to Andrea sharing that she was on the panel for the HSJ Most Inspirational Women in Healthcare Award. Andrea was asking for views (especially from people outside the NHS) about who inspires them and why. I offered two suggestions, … More Quiet inspiration and the unspoken leaders amongst us #ff

Ticket booking with First Great Western – step two

A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie. Since then I have received lots of tweets and comments from fellow train users, … More Ticket booking with First Great Western – step two